Frequently Asked Questions
Answers to common questions about ordering, payments, customization, shipping, and procurement support.
Common questions
Do you accept purchase orders?+
Yes. Ace Procurement LLC accepts purchase orders and supports procurement-based buying processes.
What payment methods do you accept?+
We accept wire transfer, EFT, and credit card payments.
Do you supply branded promotional products and corporate gifts?+
Yes. In addition to uniforms, we source branded drinkware, bags, tech accessories, office items, guest amenities, takeout packaging, event giveaways, and executive gifts.
Can you assemble goody bags and custom kits?+
Yes. We curate and assemble employee welcome kits, event swag bags, client gifts, holiday boxes, and recognition kits, and can ship in bulk or to individual addresses.
Can I order uniforms and branded products on one purchase order?+
Yes. Consolidating apparel, branded products, and kits under one supplier and one PO is one of our core advantages.
Do you handle bulk orders?+
Yes. We support high-volume uniform purchasing for companies, institutions, and government buyers.
Do you offer custom embroidery, screen printing, or logo application?+
Yes. We offer custom embroidery, screen printing, and logo application for branded apparel and uniform programs.
Is there a minimum order quantity?+
Minimums vary by product and decoration method. Some items can be ordered in small quantities, while others have manufacturer minimums. We confirm any minimums in your quote.
What are typical turnaround times?+
Turnaround depends on the product, quantity, customization, and stock availability. We confirm production and delivery timelines in your quote and work toward your in-hand date.
Can I get samples or proofs before production?+
Yes. We provide digital proofs for decorated items before production begins. Physical samples may be available depending on the product; ask and we will confirm options and any costs in your quote.
How do you handle sizing?+
Size availability varies by garment. We can share size charts and help you collect size breakdowns for your team. Where available, size samples can be arranged — we confirm details in your quote.
Do you handle rush orders?+
Rush orders may be possible depending on the product, quantity, decoration, and stock. Contact us with your in-hand date and we will tell you honestly what is achievable and confirm it in your quote.
Do you ship nationwide?+
Yes. We provide nationwide shipping.
What industries do you serve?+
We serve schools, corporations, industrial operations, restaurants, janitorial providers, sports programs, aviation teams, government agencies, and institutional buyers.
Do you work with government agencies and municipalities?+
Yes. We are positioned to support public sector and institutional procurement needs and are SAM registered.
Is Ace Procurement LLC a diverse-owned business?+
Yes. Ace Procurement LLC is minority-owned, small business, Black-owned, and female-owned.
Can you support recurring or ongoing uniform programs?+
Yes. We can support recurring sourcing needs and long-term apparel programs.
Can you help with custom sourcing?+
Yes. We support custom sourcing for organizations with specific apparel, branding, and volume requirements.
How do I request a quote?+
You can use the Request a Quote page, call 630-549-4662, or email info@aceprocurementllc.com.
What if I need help choosing products?+
Our team can help identify suitable product categories based on your industry, branding goals, workforce needs, and order quantity.
Still have questions?
Our team is ready to help with sourcing, procurement, customization, and delivery questions.